MY SUGESSTION Отзыв туриста об Эрмитаже

MY SUGESSTION
Hi there,
I visited your wonderful museum twice during my 8 weeks in your beautiful St Petersburg.
I thoroughly enjoyed what i saw and am sorry I did not see all.
I do need to report to you a "Gestapo type" action of one of your "dura" guards.
The first time we visited there were many visitors and at 6pm of course the museum closes to the viewing and we were escorted very courteously out by the elderly minders.We collected our bag from the cloak room visited the toilet and left at around 6.15pm.
the second time we visited one of the 'Guards" a head strong unreasonable woman, refused us entry to the toilet at 6.04p.m and so we had to go elsewhere.At my age 61 one needs to go at the end of the "entertainment session".
May I suggest that the toilet remains open at least till 6.15 to enable visitors to "GO" for relief.In addition your employee guard either needs to be re trained or terminated if this is the attitude she is going to display to your visitors.She left a sour taste in my otherwise beautiful day.I have had many experiences with this type of individual in my life, they need to be brought into line!!!
Fortunately I have the utmost praise for all the other officials from officialdom i met during my time as they displayed respect and courtesy each time.Indeed on the Metro many times a seat was offered to me by other younger passengers an experience that I would not receive in Sydney Australia where I live now, this was a pleasant experience for me and surprising from what I had expected during my time here.
It is amazing that one can get so close to works of art as well as irreplaceable and priceless historically valuable items from Peter the first.Not possible re "Mona Lisa" in "The Louvre Paris.
Lets hope that a crazy individual does not spoil this privilege in the future.
Also good to see that some of the priceless paintings are secured by glass though not all.
I guess this will be to do with the cost of this exercise.

I do hope that my observations are taken positively and wish you well.

kind regards John Frehner